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Client communication

Allows the customer to select a preferred contact method at checkout and saves this choice in the order
Please enter a valid addres(es) of the shop where you are going to use the add-on.
By subscription 2 200 
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Description

This add-on is part of our Subscription plan. Subscribe once — enjoy all add-ons without limits.

Requires an active Subscription to work.

The add-on allows customers to choose their preferred communication method (WhatsApp, Viber, Telegram, etc.) during checkout, and enables the manager to contact the customer with a single click directly from the order panel.

Key Features

  • Integration with popular messengers: WhatsApp, Viber, Telegram.
  • Displays convenient communication options on the checkout page.
  • In the order admin panel, the selected messenger is shown with a direct link for quick access.
  • Email is supported as a communication method (starting from version 1.0.14).
  • Multi-storefront support: one price regardless of the number of storefronts.

Why It Matters

Time is money — and every extra click or inefficient interaction between the customer and the store or manager is a potential loss. With our add-on:

  • The customer selects a preferred communication channel during checkout, reducing waiting time and increasing satisfaction.
  • The manager sees the selected channel in the order and can instantly start a chat with the customer — speeding up processing and increasing conversions.
  • Administration becomes simpler, as customer communication is standardized and centralized.

Who It’s For

  • CS-Cart store owners who want to speed up order processing and improve communication with customers.
  • Support operators and managers who need to minimize manual actions and increase efficiency.
  • Marketers focused on improving Customer Experience (CX) and boosting customer loyalty.

Have questions about the add-on?
Write to us

Product:
  • Store Builder
  • Store Builder Ultimate
  • Multi-Vendor
  • Multi-Vendor Plus
  • Multi-Vendor Ultimate
Recipient:
  • Buyers
  • Owners
  • Vendors
Development
:
  • Frontend
Localization:
  • English
  • Русский
Compatible versions:
  • 4.19.X
  • 4.18.X
  • 4.17.X
  • 4.16.X
  • 4.15.X
  • 4.14.X
  • 4.13.X
  • 4.12.X

Manual

Installation

After downloading the module, it can be installed using the standard CS-Cart tools on the page Admin Panel → Add-ons → Manage Add-ons → Gear Button → Manual Installation

Click Upload, in the appeared window select the add-on file, then Upload and Install.

Configuration

On the add-on configuration page, select the necessary messengers and their parameters to display on the checkout page for customers to confirm their order, using checkboxes, and click the Save button.

Settings Description

Use for communication - the ability to use the selected messenger.

Show on order checkout page - display on the order checkout page for the customer.

Activated by default - this communication method is activated by default on the order checkout page for the customer.

By default, WhatsApp is activated in the add-on.

Final View

On the order page in the administrator panel, the messengers chosen by the customer are displayed, where the preferred method of communication is marked in green with a checkmark.

Updating

v1.0.14

[*] Short tags have been replaced with standard

[+] Added email as a communication option

[*] When selecting options, the option image is highlighted instead of using checkboxes

[+] Added the ability to specify your own phone number or nickname for a communication option

[*] Changed the field type to "text" in the "cscart_orders" table created during module installation

[*] Hook functions moved from func.php to hooks.func.php

[+] Added API for retrieving communication methods and providing icons for the mobile application

v1.0.13 from 06/08/2023

[!] On the new arrivals page in compact mode, the layout has gone

v1.0.12 from 06/07/2023

[!] Fixed language variables for messengers

v1.0.11 from 06/07/2023

[!] No phone icon on the checkout page near the "Phone" checkbox

[!] Links messengers do not work

[!] Fixed language variables for messengers

v1.0.8 from 06.06.2023

[!] The add-on page does not have an up-to-date version of the add-on

v1.0.7 from 03.06.2023

[+] Licensed

v1.0.6 from 03.06.2023

[!] The required checkboxes were selected during installation

[!] When changing the payment or delivery method, the previously selected communication method is reset

[!] In the admin panel on the order page, the communication links are not clickable

[!] The block with checkboxes is not centered in the abt__unitheme2 theme

[!] There is no indent from the place an order button

[!] The "Use for communication" checkboxes do not affect the display in the admin panel

v1.0.0 from 05/23/2023

[+] First edition

Reviews
Александр Сапрыкин
Использую модуль, заметно упростил общение с клиентами. Экономит время, снижает число пропущенных запросов. Однозначно рекомендую.
Николай Елисеев
Модуль удобен в работе, быстрые ответы. Снизил время обработки запросов и улучшил обратную связь с клиентами. Советую установить.
Антон
Буду ждать обновлений
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