This add-on is part of our Subscription plan.
Subscribe once — enjoy all add-ons without limits.
Abandoned Cart Reminder
The add-on helps bring customers back to unfinished orders with email reminders. It is a good fit for stores that want to gently remind shoppers about their cart without extra manual work for the team.
What it is for
- bringing customers back to abandoned carts;
- increasing cart-to-order conversion;
- sending reminders automatically on a schedule;
- choosing how many days should pass before an email is sent;
- limiting sends by the maximum cart age.
Key features
- scheduled email reminders;
- flexible reminder days separated by commas;
- maximum cart age limit for reminders;
- automatic checks for product availability in the cart;
- a ready-made cron URL for running reminders.
How it works
First, you configure the reminder days, the maximum cart age, and the password for the cron request. Then, on schedule, the add-on finds suitable unfinished purchases, checks the products in the cart, and sends the customer a reminder email.
After sending, the add-on records the result so reminders are not sent too often. This helps you keep the recovery flow calm and consistent without manual work.
Have questions about the add-on?
- Store Builder
- Store Builder Ultimate
- Multi-Vendor
- Multi-Vendor Plus
- Multi-Vendor Ultimate
- Owners
- Vendors
- English
- Русский
- 4.20
- 4.19.X
- 4.18.X
- 4.17.X
- 4.16.X
- 4.15.X
- 4.14.X
- 4.13.X
- 4.12.X
Instructions for Abandoned Cart Reminder
The add-on helps bring customers back to unfinished orders with email reminders. It automatically finds suitable carts, prepares an email, and sends it on schedule so you have a better chance to complete the purchase.
What the add-on does
The add-on selects customer carts that have not been converted into orders for the required number of days, checks the cart contents, and sends an email reminder. After sending, it stores the result so reminders are not sent too often.
Where to find it
- Abandoned Cart Reminder add-on card is where the main settings are stored.
- Cron password (`cron_password`) is used to protect the cron request.
- Cart abandoned days by comma (`abandoned_days`) defines when reminders should be sent.
- Cart abandoned maximum days (`abandoned_max_days`) limits which carts can be included.
- Cron command (`cron_url`) is the ready-to-use command or URL for scheduled runs.
- Email template — `design/backend/mail/templates/addons/csc_abandoned_cart_reminder/cart_reminder.tpl`.
How to configure the add-on
- Open the add-on card.
- Set the cron_password that will be used in the cron request.
- Enter abandoned_days, for example
2,3,5, if you want reminders to go out in several steps. - Set abandoned_max_days to limit how old a cart can be and still be included.
- Save the settings and copy the ready cron_url for scheduled runs.
How to check it works
- Create a test customer and add products to the cart without placing the order.
- Wait until the cart reaches one of the values in abandoned_days.
- Run the cron URL or call
cart_reminder.sendwith the correctcron_password. - Check that the reminder email was sent to the customer.
- Make sure
last_sentin?:user_session_productswas updated and the add-on does not send reminders too often. - If the cart contains deleted or unavailable products, verify that the add-on still sends the message and skips those items in the email.
What to keep in mind
- Emails are sent from
company_orders_department. - The add-on relies on cron runs, so a regular scheduler is required.
- The reminder email uses a template that you can adapt to your store style.
Change history
v1.6.0 from 2026-02-02
[*] Replaced short <? tags with standard <?php tags.
[*] Updated the module template.
v1.5.1 from 2023-05-15
[*] Licensing changed.
Legend:
[+] Added
[-] Removed
[*] Changed
[!] Bug fix
Here you can share your opinion and evaluate our work.
Your feedback helps us become better and offer you even better service.