Abandoned cart reminders
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The add-on sends email reminders to customers who added products to a cart but did not place an order. The schedule is configured in days and delivery runs through cron.
What it is for
Use it to bring customers back to unfinished purchases without manual cart processing or repeated manager follow-ups.
Key features
- multiple reminder intervals;
- maximum cart-age limit;
- selection of customers with an email address;
- an email containing available cart products;
- a ready-to-use cron command and URL.
How it works
On a cron run, the add-on selects carts in the configured age range, checks customer data and cart contents, excludes disabled products, and records the last reminder time.
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Instructions for Abandoned Cart Reminder
The add-on helps bring customers back to unfinished orders with email reminders. It automatically finds suitable carts, prepares an email, and sends it on schedule so you have a better chance to complete the purchase.
What the add-on does
The add-on selects customer carts that have not been converted into orders for the required number of days, checks the cart contents, and sends an email reminder. After sending, it stores the result so reminders are not sent too often.
Where to find it
- Abandoned Cart Reminder add-on card is where the main settings are stored.
- Cron password (`cron_password`) is used to protect the cron request.
- Cart abandoned days by comma (`abandoned_days`) defines when reminders should be sent.
- Cart abandoned maximum days (`abandoned_max_days`) limits which carts can be included.
- Cron command (`cron_url`) is the ready-to-use command or URL for scheduled runs.
- Email template — `design/backend/mail/templates/addons/csc_abandoned_cart_reminder/cart_reminder.tpl`.
How to configure the add-on
- Open the add-on card.
- Set the cron_password that will be used in the cron request.
- Enter abandoned_days, for example
2,3,5, if you want reminders to go out in several steps. - Set abandoned_max_days to limit how old a cart can be and still be included.
- Save the settings and copy the ready cron_url for scheduled runs.
How to check it works
- Create a test customer and add products to the cart without placing the order.
- Wait until the cart reaches one of the values in abandoned_days.
- Run the cron URL or call
cart_reminder.sendwith the correctcron_password. - Check that the reminder email was sent to the customer.
- Make sure
last_sentin?:user_session_productswas updated and the add-on does not send reminders too often. - If the cart contains deleted or unavailable products, verify that the add-on still sends the message and skips those items in the email.
What to keep in mind
- Emails are sent from
company_orders_department. - The add-on relies on cron runs, so a regular scheduler is required.
- The reminder email uses a template that you can adapt to your store style.
Changelog
v1.7.0 — 05.06.2026
[*] Updated the add-on template and service elements of the add-on card.
[+] Added HTML files for the description, instruction, and changelog.
[!] Fixed the cron-command hint to use the CS-Cart storefront script.
[!] Strengthened cron-password validation and moved reminder delivery to a shared handler.
v1.6.0 — 02.02.2026
[*] Replaced short PHP tags with standard tags.
[*] Updated the add-on template.
v1.5.1 — 15.05.2023
[*] Updated licensing.
[+] Added
[-] Removed
[*] Changed
[!] Bug fixed
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