Abandoned cart reminder
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The add-on sends email reminders to customers who added products to the cart but did not place an order. The sending schedule is configured in days and the run is performed by cron.
What it is for
To bring customers back to unfinished purchases without manual cart processing or repeated follow-ups by a manager.
Key features
- several reminder intervals configured in days;
- a limit on the maximum age of a cart that gets into the mailing;
- reminders are sent only to customers with an email address;
- an email with the current available products from the cart;
- a dedicated password and ready-to-use command or URL for a cron run.
How it works
On a cron run the add-on selects unfinished carts within the configured age range. Before sending, it checks the customer data and the cart contents, excludes disabled and deleted products, and then records the last sending time so that emails are not sent too often.
Add-on settings
The settings are available in the add-on card in the "Add-ons" section.
- Cron password — the password passed when the mailing is started by cron.
- Cart abandoned days by comma — how many days after the last cart change reminders should be sent, for example
2,3,5. - Cart abandoned maximum days — how many days a cart remains relevant for the mailing.
- Cron command — a ready-to-use command or URL to run the mailing on a schedule.
Have questions about the add-on?
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Instructions for the “Abandoned cart reminder” add-on
What the add-on does
The add-on sends email reminders to registered customers who added products to the cart but did not place an order. The mailing is started by cron and takes into account the cart age and the time of the previous reminder.
Where to find the add-on
Open the “Add-ons” section in the administration panel, find “Abandoned cart reminder”, and open its settings.
How to configure the add-on
- Set the Cron password — it will be used to start the mailing.
- Set Cart abandoned days by comma, for example
2,3,5, if reminders should be sent in several stages. - Set Cart abandoned maximum days to limit the age of carts that get into the mailing.
- Save the settings and copy the ready-to-use command from the Cron command field.
Running the mailing on a schedule
The mailing is started by cron using the command or URL from the "Cron command" setting. The configured cron password is passed in the request; if the password is empty or wrong, the mailing is not performed.
How the mailing works
On a run the add-on selects unfinished carts of customers with an email address within the configured age range, checks the cart contents, excludes disabled and deleted products, and sends a reminder email. The last sending time is stored, so the next email is sent only after the next interval from the settings is reached.
The email is sent on behalf of the store order department and uses the standard email template, which you can adapt to the store style.
How to check the result
- Create a test customer and add products to the cart without placing the order.
- Wait until the cart reaches one of the values of the "Cart abandoned days by comma" setting.
- Run the command from the "Cron command" setting with the correct cron password.
- Make sure the email was delivered to the customer's address.
- Run it again straight away — the repeated email should not be sent before the next interval.
Typical problems
- Emails do not arrive. Check that the cron job is configured and running and that the add-on uses the same cron password.
- A cart does not get into the mailing. Check the day range: the cart must be no older than the maximum age and no newer than the earliest interval in the list.
- Some products are missing from the email. The add-on does not include disabled or deleted products — this is the expected behaviour.
Changelog
v1.7.1 from 01.10.2026
[*] Maintenance.
[*] Updated the add-on template.
[*] Documentation.
[*] Updated the description, instructions, and changelog in Russian and English.
v1.7.0 from 2026-06-05
[*] Maintenance.
[*] Updated the add-on template and service elements of the add-on card.
[*] Documentation.
[+] Added HTML files for the description, instructions, and changelog.
[*] Fixes.
[*] The cron command hint now uses the CS-Cart storefront script.
[*] Strengthened cron password validation and moved reminder delivery to a shared handler.
v1.6.0 from 2026-02-02
[*] Maintenance.
[*] Replaced short PHP tags with standard tags.
[*] Updated the add-on template.
v1.5.1 from 2023-05-15
[*] Maintenance.
[*] Updated licensing.
Legend:
[+] Added
[-] Removed
[*] Changed
[!] Bug fixed
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