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Customer reliability
This add-on is part of our Subscription plan.
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The add-on integrates the store with the “Black list” service from checkclient.ru and shows customer reliability directly on the order details page. A summary of the customer's orders is displayed next to the rating, so the manager sees both the customer reputation and the purchase history in one place.
What it is for
The add-on is intended for stores that accept payment on delivery and want to know in advance whether a customer can be trusted. It helps filter out problematic orders before shipping without switching between the verification service and the store admin panel.
Key features
- customer verification by phone number through the checkclient.ru service;
- customer rating display: trustworthy, neutral, not trustworthy, non-existent phone number;
- a summary of the customer's orders: total orders, total amount, completed, incomplete and returned;
- re-checking the customer with one button from the order details page;
- works both for registered customers and for guests, using the phone number from the order;
- the last check result and date are stored, so the rating is shown without a repeated request.
How it works
The add-on sends the customer data to the checkclient.ru service over a secure protocol and receives the reliability rating. The check result and its date are stored in the customer or order record, so the next time the order is opened the rating is shown immediately without contacting the service.
The order summary is built from the store data: the add-on counts completed, incomplete and returned orders together with their amounts. If the customer has no phone number, the add-on reports that instead of sending a request to the service.
Add-on settings
The settings are available in the add-on card in the "Add-ons" section.
- Activate the checkclient.ru service — enables customer verification.
- Partner code and Request signature — the credentials the service sends upon registration.
- Show empty parameters — display summary rows with zero values.
- Connection check with checkclient.ru — a service row that shows whether the service responds with the current credentials.
Where to find it in the admin panel
The customer rating and the order summary are displayed on the order details page in the "Orders" section, in the customer information block. The add-on settings are in the "Add-ons" section.
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